The solution? Managed IT services. If you’re still on the fence or just want more information, we’ve put together the top 5 questions we hear from Western Australian businesses around managed IT. From what this service includes to the cost, and whether they actually improve cyber security (spoiler: they do) we’ve got you covered with all the answers so you can make an informed decision going forward. Keep reading for the details.
1. What exactly are managed IT services?
Managed IT services involve outsourcing your IT and cyber security needs to the experts. This includes everything from monitoring and maintaining IT infrastructure and systems to cloud solutions, cyber security, networking (our skilled team are pros at handling complex networking requirements), data backup, compliance, user support, and more. Instead of taking care of this mammoth task internally your team can focus on their roles while relying on responsive support, so they can always overcome tech roadblocks.
The benefits?
- These services deliver proactive maintenance, not ad-hoc support after something goes wrong. This means small issues are fixed before they get the chance to become a more serious, costly problem.
- With proactive maintenance, ongoing helpdesk support, and smart solutions, you can also reduce downtime and boost efficiency.
- Managed IT services are seamlessly scalable, so if you need extra services or your team grows, you have the flexibility to adapt to changes without the wait.
- You can access industry leading technology and tools to enhance processes and your security defences, which might be too costly if you’re handling IT and cyber security with an internal team.
- You can rely on expert support from a team that stays up to date with industry trends and certifications.
- Your IT becomes aligned with your business goals, and you can access guidance to future proof investments and support digital transformation.
Managed IT services make sure you’re always on the right path, everything’s up to date, and your IT runs smoothly rather than holding your team back. If you already have an internal IT team but they need some extra support, resources, or high level technical expertise, co-managed IT might be the right choice (we can help with both).
2. How much do managed IT services cost?
The cost of your managed IT services will vary depending on the number of people in your team, the services you require, and your security needs. At Bekkers we deliver managed IT packages tailored to your requirements at a capped monthly fee, all at a fraction of the cost it takes to hire, train, and continuously upskill an internal team. We also prioritise transparent pricing, so you know exactly where your money is going. If you’d like more information around pricing, get in touch with us today.
3. Will outsourcing IT mean losing control?
Not at all. Outsourcing your IT doesn’t mean you’re handing over the keys, it means gaining an expert IT partner. You stay in control of decision making, and a good IT partner will maintain visibility, regular reporting, and transparency with all the facts to ensure you can make informed decisions. Hint: we do all the above, because keeping clients informed is at the centre of our mission as a Technology Services Partner (TSP). If you haven’t heard this term before, you can learn more about the benefits of working with a TSP, and how they differ from an MSP, here. Even better, our team operates locally in Perth – so we’re always easy to reach.
4. How do managed IT services improve cyber security?
Managed IT services can significantly strengthen your business’ cyber security resilience, which means you can protect your operations, people, and data while supporting business continuity. Services go beyond just antivirus, instead equipping your business with layered proactive solutions like 24/7 monitoring, firewalls, endpoint protection, staff training, and more. At Bekkers, we can also help you meet cyber security compliance by aligning your business with industry frameworks like Essential Eight, NIST, and DISP.
This level of security is important during a time where cyber attacks are becoming more complex and convincing with the help of AI, and they’re also happening more often. To put this into perspective, in 2024 a cyber crime was reported to the Australian Cyber Security Centre every six minutes. Threats like phishing scams, ransomware, malware, business email compromise, data breaches, and more can bring your operations to a halt, drain finances, and seriously damage client relationships – so preventing them needs to be a priority. If you’d like to learn more about our cyber security services, head here.
5. How quickly will you respond if something goes wrong?
We know IT downtime is frustrating, and slow support is a serious concern when you’re choosing a managed IT services provider. Fortunately, this isn’t something you’ll need to worry about with Bekkers – we pride ourselves on fast response times and deliver 24×7 support for our clients. As a result, you’re never on your own when it comes to IT roadblocks. As mentioned, we’re also local, so we’re here to deliver in person support when you need it most.
How Can Bekkers Help?
If you’re ready to work with a TSP and get peace of mind, our team of experts are here to support you. We’ve been the trusted IT partner of Perth businesses since 1990, which means we’ve got over thirty years of expertise backing our services. This is paired with a commitment to innovation and staying up to date with the latest technology, ensuring we have the right tools to empower your business. If you’ve still got questions or just want to chat about our managed IT services in Perth, you can get in touch with our friendly team of experts here.
