Action and Advice when you need it

We have developed a unique and effective support method for our clients, with maintenance plans and response methods to suit every budget and organisation. Choose from several levels of support and maintenance options:

Casual Support

This is ideal if you already have an internal helpdesk system, or have minimum ongoing IT support needs. Our technicians can assist your staff with everything from a minor support issue to a major system crash.

Block Hours Support

Just like prepaying for your mobile phone, you can buy prepaid blocks of support time with substantial discounts.

If minimum paperwork sounds like your style, you will enjoy the itemised invoice once every month. What’s more, we will get in touch and give you a friendly reminder to top up when your support hours get down to the 20% mark.

Block hours support clients also receive strict priority over casual support customers.

Scheduled Site Maintenance Support

Great for those who do not want a fully outsourced support contract, but want to keep their site as stable as possible. We contract a regular, scheduled visit to your site where an engineer gives the site a complete health check, completes scheduled maintenance work and assigned tasks. Full Day and Half Day visits are available for weekly, fortnightly or monthly scheduled visits.

Fully Outsourced Contract Support

Sometimes the only solution is to fully outsource your IT infrastructure. A Bekkers outsourced support contract provides a fixed cost maintenance plan that ensures your network is as productive and stable as possible.

As your virtual internal IT department, Bekkers also provide all outsourced contract customers with unlimited priority onsite support.

Rapid Resonse

Rapid Response is a High Priority service add on which is 'coming soon' so stay tuned !

For more information on our Support Services e-mail us